Sayli Saavedra
Port Saint Lucie,FL
Summary
Results-driven woman entrepreneur with a passion to serve others.
My vision is expanding this year and I am looking for new opportunities to help organizations in making a positive impact in the community.
Well able to start immediately throughout Remote Work, I look forward to find a company that I can partner with and relate with their vision, mission and values.
Very organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Business Owner/Chief Operating Officer
DNF Corporations
Florida
11.2018 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Independent Insurance Agent
Primerica
Florida
03.2015 - 09.2018
- Evaluated competitors' products and services to gain competitive advantage.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Calculated premiums and established payment methods for sales.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Analyzed customer needs to provide customized insurance solutions.
- Obtained underwriting approval by completing application for coverage.
- Collected premiums on or before effective date of coverage.
- Created detailed reports for management to track performance and sales.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored customer feedback and identified areas of improvement.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and implemented promotional strategies to increase customer base.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Identified and solicited sales prospects in agency databases.
- Generated leads through cold-calling, networking and other outreach methods.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Designed presentations and marketing materials to promote insurance products.
- Utilized CRM software to manage client relationships.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Met with customers to provide information about available products and policies.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Analyzed risk factors to recommend appropriate coverage levels.
Pharmacy Technician
Walmart Pharmacy
North Miami Beach, Florida
03.2014 - 03.2015
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Managed opening and closing duties for pharmacy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
Doctor in General Medicine -
University of Medical Science of Havana
Havana, Cuba11.2012
Skills
- Sales Strategies
- New Business Development
- Task Delegation
- Negotiation and Persuasion
- Staff Management
- Sales Planning
- Issue Resolution
- Cost Analysis and Savings
- Staffing Oversight
- Work Planning and Prioritization
- Budgeting and Cost Control
- Verbal and Written Communication
- Articulate Communication
- Operations Start-Up
- Sales Development
- Coaching and Mentoring
- Staff Hiring
- Performance Improvement
- Team Leadership
- Attention to Detail
- Strategic Decision-Making
- Vendor Relationship Management
- Operations Management
- Professional Networking
- Driven and Determined
- Customer Relations
- Training and Development
- Systems Thinker
- Innovative and Visionary
- Approachable and Outgoing
- KPI Performance
- Analytical and Critical Thinker
- Management Team Leadership
- Balanced Work Ethic
- Results Orientation
- Adaptable and Flexible
- Business Management and Development
- Mission and Vision
- Employee Motivation and Performance
- Business Presentations
- Negotiation
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Business Owner/Chief Operating Officer
DNF Corporations
11.2018 - Current
Independent Insurance Agent
Primerica
03.2015 - 09.2018
Pharmacy Technician
Walmart Pharmacy
03.2014 - 03.2015
Doctor in General Medicine -
University of Medical Science of Havana