Saul Delgado
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
1
1
year of professional experience
Work History
CUSTOMER SERVICE
PRINT COPY
01.2024 - 03.2024
- Increased sales by providing exceptional customer service and product knowledge.
- Enhanced client retention rates by delivering exceptional customer service and support.
- Provided exceptional customer service, resolving billing disputes quickly and professionally.
- Enhanced store reputation through exceptional customer service and friendly interactions.
Technical Support Engineer
A&W COMUNICATIONS
06.2023 - 01.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
High School Diploma -
Liceo Ercilia Pepín
SAN FRANCISCO DE MACORIS07-2020
Skills
- Excellent customer service skills
- IT customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Team Training
- Tech-Savvy
Timeline
CUSTOMER SERVICE
PRINT COPY
01.2024 - 03.2024
Technical Support Engineer
A&W COMUNICATIONS
06.2023 - 01.2024
High School Diploma -
Liceo Ercilia Pepín
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