Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Bierd

Private Employee
Santo Domingo Norte

Summary

Accomplished Patient Care Coordinator at Trueshore, adept at enhancing patient relations and streamlining communication. Leveraged problem-solving skills to reduce billing errors by 20%. Proven ability in patient education and active listening, ensuring seamless care transitions and improved satisfaction. Recognized for adaptability and attention to detail in high-pressure environments.



Overview

4
4
years of professional experience
3
3
Languages

Work History

Patient Care Coordinator

Trueshore
01.2024 - Current
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

Customer Service Representative

Alorica
07.2023 - 10.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Teleperformance
10.2021 - 03.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Colegio El Eden De Los Niños
Santo Domingo, Dominican Republic
05.2001 -

Skills

Patient education

Patient care coordination

Patient relations

Attention to detail

Problem-solving

Active listening

Adaptability and flexibility

Complaint resolution

Time management

Data entry

Timeline

Patient Care Coordinator

Trueshore
01.2024 - Current

Customer Service Representative

Alorica
07.2023 - 10.2023

Customer Service Representative

Teleperformance
10.2021 - 03.2023

High School Diploma -

Colegio El Eden De Los Niños
05.2001 -

Similar Profiles

CREATE PROFILE
Sarah BierdPrivate Employee