Santo Agramonte
Boca chica,Domican Republic
Summary
Dedicated Customer Service Representative with expertise in problem resolution and account management. Resolves service issues to maximise customer satisfaction and enhances the customer experience by effectively addressing queries. Possesses strong interpersonal skills and active listening capabilities, ensuring positive customer interactions while seeking new challenges.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TLC associate
Santo Domingo
12.2025 - Current
- Maximised customer satisfaction by resolving service issues promptly.
- Handled inbound customer service calls, effectively addressing queries and complaints to maintain high satisfaction levels.
- Managed customer account inquiries, providing accurate information to resolve service complaints and ensure satisfaction.
- Resolved customer service enquiries promptly and accurately, enhancing overall experience.
Housekeeper
Bahia Principe Hotels & Resorts
Bavaro , Punta Cana
07.2019 - 06.2021
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
- Cleaned rooms to meet high standards of client and management satisfaction.
- Maintained spotless floors through thorough deep cleaning with Hoovers, mops, and brushes.
- Prepared room and linen changes prior to arrival of house guests.
Education
High School
Juan Pablo Duarte2018
Skills
- Customer service
- Problem resolution
- Account management
- Active listening
Languages
Spanish
First Language
English
Upper Intermediate
B2
Timeline
Customer Service Representative
TLC associate
12.2025 - Current
Housekeeper
Bahia Principe Hotels & Resorts
07.2019 - 06.2021
High School