Overview
Work History
Education
Skills
Languages
Timeline
Generic

Santially Polanco

Santiago De Los Caballeros

Overview

11
11
years of professional experience

Work History

Daycare Owner/Operator

Learning Friends Child Care Center
09.2022 - 07.2025
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
  • Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
  • Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
  • Improved customer retention rates by providing exceptional care services tailored to individual child needs.
  • Maintained accurate accounting of tuition and operating reports.

Home Health Aide

New Solution Home Care
03.2019 - 07.2022
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.

Legal Assistant

Garcia & Kalicharan P.C.
01.2017 - 03.2019
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
  • Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.

Receptionist/ Service and Sales Cashier

Jaguar Land Rover Manhattan
01.2015 - 01.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

High School Diploma -

Instituto De Estudios Avanzados (IEA)
Santiago De Los Caballeros, Dominican Republic
08-2015

Skills

  • Curriculum planning
  • Parent communication
  • Activity coordination
  • Staff recruitment
  • Community networking
  • Employee schedule coordination
  • First aid and CPR certified
  • Documentation and recordkeeping
  • Enrollment procedures
  • Staff supervision
  • Program development
  • Progress monitoring
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Licensing knowledge
  • Child development expertise

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Daycare Owner/Operator

Learning Friends Child Care Center
09.2022 - 07.2025

Home Health Aide

New Solution Home Care
03.2019 - 07.2022

Legal Assistant

Garcia & Kalicharan P.C.
01.2017 - 03.2019

Receptionist/ Service and Sales Cashier

Jaguar Land Rover Manhattan
01.2015 - 01.2017

High School Diploma -

Instituto De Estudios Avanzados (IEA)

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Santially Polanco