Sandro Jean Baptiste
Santo Domingo Este,23
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
NewTech Global
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times, promptly to avoid on-hold wait times,
- Also does back office work answering emails and SMS ticketing system creating tickets or updating tickets on every call
Customer Service Representative
Conduent Dominican Republic :
06.2013 - 04.2020
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Level 7 Diploma - Business Management
(LSIB) LONDON SCHOOL OF INTERNATIONAL BUSINESS
Online01.2024
High School Diploma -
North Miami Senior High
United States Miami, Florida08.1997
Skills
- Scheduling
- Report Generation
- Complaint Resolution
- Appointment Scheduling
- Call Management
- Product Knowledge
- Customer Relationship Management (CRM)
- Account Updating
- Data Entry
- Documentation
Timeline
Customer Service Representative
NewTech Global
10.2021 - Current
Customer Service Representative
Conduent Dominican Republic :
06.2013 - 04.2020
Level 7 Diploma - Business Management
(LSIB) LONDON SCHOOL OF INTERNATIONAL BUSINESS
High School Diploma -
North Miami Senior High
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