Samuel Osvaldo peguero sosa
Higuey
Summary
Skilled in customer service and Microsoft Excel, I enhanced guest experiences at Hotel Secret Cap Cana by streamlining room service operations and providing expert food and wine recommendations. My active listening and problem-solving skills led to improved productivity and guest satisfaction, showcasing my ability to create memorable stays and foster positive relationships.
Overview
7
7
years of professional experience
Work History
Butler
Hotel Majestic Colonial Punta Cana
03.2024 - Current
- I helped plan and carry out various events, such as corporate meetings, weddings, and social gatherings. I ensured each event was successful and created lasting memories for attendees. I improved guest experiences by offering personalized and attentive services based on their preferences. I arranged travel for family members and guests, making their trips smooth and enjoyable, leaving them with happy memories. I kept the property clean and organized, creating a welcoming atmosphere for residents and guests.
Room Service Operator
Hotel Secret Cap Cana
03.2018 - 01.2024
- .- Enhanced room service operations through the implementation of streamlined processes, which resulted in improved productivity and an elevated overall guest experience.
- Provided well-informed recommendations on food selections and appropriate wine pairings, catering to the sophisticated preferences of guests who value culinary excellence.
- Instructed and mentored new team members on the intricacies of room service protocols, thereby fostering a collaborative and supportive workplace environment.
- Increased guest satisfaction by promptly addressing and effectively resolving room service inquiries and requests, ensuring a seamless and enjoyable stay for all guests.
Education
Bachelor of English Teacher - Modern Languages
Universidad Unicaribe
Santo Domingo Este, Dominican Republic06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Call center experience
- Microsoft Excel
reading
I enjoy exploring diverse online materials in various languages during my leisure time, as it opens new worlds and inspires my growth journey.
Languages
Spanish
Native language
English
Advanced
C1
French
Upper intermediate
B2
Timeline
Butler
Hotel Majestic Colonial Punta Cana
03.2024 - Current
Room Service Operator
Hotel Secret Cap Cana
03.2018 - 01.2024
Bachelor of English Teacher - Modern Languages
Universidad Unicaribe
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