Samuel Reyes
Santo Domingo Este
Overview
11
11
years of professional experience
Work History
Supervisor's Assistant/ USPS
U.S Embassy, Mailroom
03.2018 - Current
Computer So ware Technology/Technician
Ins tuto Tecnologico, Americas
09.2021 - Current
- (ITLA) h
- Oversaw daily opera ons of the mailroom, ensuring efficient processing and distribu on of incoming and outgoing mail
- Trained and supervised a team of mailroom employees, providing guidance and support to op mize produc vity and accuracy
- Implemented and maintained standardized procedures for mail sor ng, delivery, and record-keeping, resul ng in improved efficiency and reduced errors
- Collaborated with department managers and external vendors to streamline mail processes, resul ng in cost savings and enhanced customer sa sfac on
- Conducted performance evalua ons and provided construc ve feedback to team members, resul ng in improved employee engagement and a 10% decrease in staff turnover
- Assisted supervisor in coordina ng daily opera ons, u lizing strong organiza onal skills to manage schedules, priori ze tasks, and ensure efficient workflow
- Sorted and distributed incoming mail on a daily basis, ensuring accurate and mely delivery to respec ve recipients
- Operated mailroom equipment, including postage meters, folding machines, and scanners, resul ng in increased efficiency and produc vity
- Maintained organized records of incoming and outgoing mail, crea ng a systema c filing system that facilitated easy retrieval and tracking
- Handled customer service du es at the post office window, including responding to customer inquiries, collec ng payments, and issuing stamps and other services
- Provided excellent customer service to the public, including providing helpful advice on postal services and procedures
- Completed police patrol du es, including responding to emergency and nonemergency calls, patrolling assigned areas and wri ng incident reports
- Monitored and maintained safety in assigned areas by apprehending suspects, responding to disturbances and resolving conflicts
- Troubleshoo ng
- Customer Service
- Professional Experience
- Educa on
- Key Skills
- Cer fica ons
- What is Data Science
- January 2023
- Coursera ht t ps://coursera.org /verif y/A 29384Z..
- IT Essen als January 2022
- Cisco www.credly.com/badges/69182a18-1e55-4638..
- Data Science Orienta on January 2023
- Coursera www.credly.com/badges/0db673c5-6212-4822..
- Spanish English
- Languages
USPS Window Clerk
American Embassy
Santo Domingo
05.2015 - 03.2018
Patrol Officer, Data Scien st
American Embassy
Santo Domingo
07.2013 - 05.2015
Timeline
Computer So ware Technology/Technician
Ins tuto Tecnologico, Americas
09.2021 - Current
Supervisor's Assistant/ USPS
U.S Embassy, Mailroom
03.2018 - Current
USPS Window Clerk
American Embassy
05.2015 - 03.2018
Patrol Officer, Data Scien st
American Embassy
07.2013 - 05.2015
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