Samuel De Jesús Gutiérrez

Customer service for a dental plan company, based on Insurance-like plans covering needs for those who have no access to an insurance and additional help for those who already have insurances.

• Managed approximately 40-60 incoming sales calls per day.
• Managed approximately 250-300+ outbound calls per day.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

More than customer service, it was also based on Retention skills.

In this work experience I achieved:

• Increased client retention by providing superior customer service.
• Provided exceptional customer service while managing appointment scheduling efficiently.

Sales, Retention, Financial representative for a telecommunication company in the US.

• In this job I achieved excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• In addition to the customer service and other department handling, I also sent daily guidelines and reports of the advance and achievements of my team
• Managed approximately 70-90 calls and chat per day.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Monitor and assess the quality of customer interactions (calls, emails, and chats) to ensure they meet or exceed company standards and customer expectations.
• Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.

• Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
• Telecommunication work environment that required daily problem-solving skills.
• Managed approximately 90-100 incoming calls per day.

• Customer service and sales representative for a telecommunication company.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.