Sam Dube
Telecommunicator
North Lauderdale,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking expertise. Committed to maintaining professional relationships to grow my potentiality. I have been in the Customer Service field for 8 consecutive years handling inbound and outbound calls, emails, live Chat, answering tickets resolving customers issues via ticket, Shopify.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Employee
Lear Corporation
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Healthcare Customer Service Representative
Healthcare Customer Service Representative
06.2016 - 06.2029
- Entered patient demographic and insurance data into electronic medical record system
- Provided outstanding customer service to patients, answering questions and addressing concerns for over 3 years
- Gathered information, evaluated and fulfilled callers' needs and educated on policies and systems
Medical Interpreter
Abba's House Children Center
02.2022 - 04.2023
Medical Interpreter
Rhythm Changes
01.2018 - 09.2018
- Followed ethical codes to protect confidentiality of patient medical information
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to simplify
- Interpreted for children, teenagers and adults
Education
Lycée Alexandre Petion
01.2003 - 01.2009
Wonderful Institute - undefined
Wonderful Institute
Global Technolygy School - Telecommunication
Global Technolygy School
01.2013 - 01.2017
Skills
Professional telephone demeanor
Interpreting physician orders
Medical Insurance
Interpreting Scheduling
Collecting dept
Over the phone interpreter
Data Entry
Technical Support
Customer Service Experience
Sales agent
Email support
Chat Support
Read and Watch Soccer game
I enjoy reading romantic books, History books and I love watching national soccer game and club
Timeline
Employee
Lear Corporation
04.2024 - Current
Medical Interpreter
Abba's House Children Center
02.2022 - 04.2023
Medical Interpreter
Rhythm Changes
01.2018 - 09.2018
Healthcare Customer Service Representative
Healthcare Customer Service Representative
06.2016 - 06.2029
Global Technolygy School - Telecommunication
Global Technolygy School
01.2013 - 01.2017
Lycée Alexandre Petion
01.2003 - 01.2009
Wonderful Institute - undefined
Wonderful Institute
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