Salvador Zelada
Punta Cana
Summary
I am an expert in luxury hotel management and specialise in F&B, I have worked in the operational and financial management of hotels and restaurant franchises, positioning the brands and their products, I have improved the financial results that have helped to expand the companies or businesses, the focus on staff has been the key to success to achieve the objectives and exceed them as budgeted, expert in events between 100 to 5000 clients at a time. I have led teams of over 1250 employees, created and implemented new products that have helped to better position hotels and restaurants at the forefront of the industry. The achievements have been improvement and control budgets while ensuring quality of service and maximising profit for the company. My mission is to drive excellence and innovation in the industry with a focus on a seamless blend of guest, financial and staff. A passion for hospitality and a commitment to continuous improvement are the foundation of my career.
Overview
24
24
years of professional experience
1
1
Certification
Work History
F&B Director
Royalton Luxury Resorts
09.2024 - 12.2024
- Management of people, organisation of the department, application of sop, coordination with different departments for the functional operation of the hotel based on the type of guest, improvement of room service operation by 200% and mini bars, improved distribution logistics, worked with groups to meet deadlines and speed of assembly
Regional F&B Director
Hard Rock Hotel & Casino Punta Cana
08.2022 - 04.2024
- Management of 12 restaurants included and 34 bars, Beach Club, mini bars & room service
- Specialist in managing Mexican, Italian, Japanese Teppan, Rodizio, Steakhouse, Latino, Korean BBQ, Vegan, fast food, coffee shop, including mixology
- Banquet management for more than 4000 guests and multi-event
- Creation and management of TMS point of sale system
- Personnel budget management for more than 850 employees
- OS&E replacement budget management | Handle, courtesy, sale
- Management of more than seven hundred fifty collaborators and 40 areas chiefs
- Quality meter control
- Management of food safety standards Cristal, NSF, Servsafe
- Management of Forbes quality and service standards & five starts hotels
- Management and implementation of the Safe + Sound biosafety system
- Achievements increased 5 hours of training per employee, increased NPI by $1.20, reduced OS&E loss, reduced guest complaints to 8 per day from 20 per day with a volume of 5000 guests
F&B Manager
Club Hondureño Árabe
06.2022 - 08.2022
- Mejoras de restaurantes y bares, creacion de promociones y nuevos productos
- Creación de eventos para socios, aumentando las ventas en un 20%
- Capacitaciones de personal e incremento en un 75% de las horas hombre
- Implementación de comidas de consumo masivo para maquilas y reduciendo el coste un 10%
F&B Manager
Karisma Hotels & Resorts
06.2021 - 05.2022
- Implementación de estándares de marca, incremento de horas de capacitación de personal, organización y mejora de operación con creación de nuevos eventos y fiestas tematizadas
F&B Director
Royalton Luxury resorts
03.2021 - 05.2021
- Creación de nuevos productos de venta para mejorar el costo y los ingresos, el costo se llego a cumplir ya que estaba excedido en 0.65 centavos de dólar, se incrementaron las ventas en 1 dólar por pax
Director of Operations F&B
Hard Rock Hotel & Casino Punta Cana
04.2019 - 11.2020
- Manejo de nueve restaurantes incluidos, un restaurante de pago, treinta bares
- Manejo de banquetes para mas de 3000 pax y multi-evento
- Manejo de Room service y mini bares
- Manejo de logísticas operativas para mas de 4000 huéspedes
- Logísticas operativas según ocupaciones de hoteles
- Creación y manejo de sistema de punto de venta TMS
- Desarrollo e implementación de ventas no paquete
- Creación y manejo de sistema de reservas para restaurantes
- Manejo de presupuesto de bebida
- Manejo de presupuesto de personal para mas de 750 colaboradores
- Manejo de presupuesto de reposición de LCP | Maneje, cortesía, venta
- Manejo de más de setecientos cincuenta colaboradores y con cuarenta líderes de área
- Control de medidores de calidad
- Manejo de estándares de seguridad alimenticia Cristal, NSF, Servsafe
- Manejo de estándares de servicio y calidad Forbes
- Manejo e implementación de sistema de bioseguridad Safe+Sound
Director of Operations F&B, Hard Rock Hotel & Casino Punta Cana
RCD Hotels
04.2019 - 11.2020
- Management of 9 restaurants included, a paying restaurant, 30 hotel bars
- Banquet management for more than 3000 guests and multi-event
- Management of room service and mini bars
- Management of operational logistics for more than 4000 guests
- Operational logistics according to the hotel occupations
- Creation and management of TMS point of sale system
- Creation and management of reservation system for restaurants
- Beverage budget management
- Personnel budget management for more than 750 employees
- LCP replacement budget management | Handle, courtesy, sale
- Management of more than seven hundred fifty collaborators and 40 areas chiefs
- Quality meter control
- Management of food safety standards Cristal, NSF, Servsafe
- Management of Forbes quality and service standards
- Management and implementation of the Safe + Sound biosafety system
- Management of five stars Hotels
Sub Director F&B
Sub Director F&B Hard Rock Hotel Punta Cana
01.2017 - 03.2019
- In charge of the operation, nine restaurants included and a paid restaurant, thirty bars
- Drink cost management
- LCP replacement budget management, courtesy, sale
- Management of more than seven hundred fifty collaborators and forty area leaders
- Quality meter control
- Management of guest satisfaction meters
- Creation of reservation system
- VIP service system for high rollers
Regional Manager Assistant for F&B at Mobay/Cornwall
Decameron All Inclusive Hotels & Resorts
10.2016 - 11.2016
- Supply logistics for resorts
- Opening of new concepts
F&B Manager
Hard Rock Hotel Panama Megapolis
09.2014 - 10.2016
- Manejo Operativo de Outlet, Bares, Disco, Restaurantes, Mini Bares, Room Service, Buffet, Piscina
- Manejo de sistema Micros, Mymicros, Opera
- Manejo de instructivos y planificaciones de personal
- Preseleccion de Gerentes para Outlet
- Seguimiento a estándares de servicio
- Inducción y entrenamiento en procedimientos a nuevos gerentes
- Seguimiento a la sistematizacion de nuevos procedimientos
Gerente de Outlet
Senior Manager
07.2013 - 10.2016
- Manejo de personal 45
- Entrenamiento de estándares de servicio
- Implementacion de herramientas administrativas
- Desarrollo de nuevos procedimientos operativos
General Manager
Ruth's Chris Steak House
11.2011 - 07.2013
- Manejo del proyecto desde la construccion, compra de equipos y entrenamiento de marca en USA, contratar el personal para dicha apertura en base a los lineamientos de franquicia, seleccion de proveedores, seguimiento a la factibilidad de los nuevos negocios
General Manager
Benihana
07.2009 - 10.2011
- Desempeñando las funciones de standarizacion de la franquicia, control de gastos de costos, contratacion de personal, manejo operativo y compras internacionales
- Manejo de nuevas aperturas de restaurantes
Country Manager Panama / Multi-unit manager
Corporacion Piramide
04.2005 - 10.2011
- Responsible for multi-unit operations at country level, ensuring efficient return on investment for the growth of the brands, ensuring brand standards, seeing new possibilities for expansion and development of brands such as Tony Roma's, Benihana, Ruth's Chris Steakhouse, etc
General Manager
Tony Roma's Franchising
04.2005 - 06.2009
- Contratacion de personal, Entrenamiento de personal, Supervisión y ejecución de apertura, Análisis operacional, seguimiento Administrativo
- Manejo de nuevas aperturas de restaurantes
Training Manager
Tony Roma's Franchising
10.2004 - 02.2005
- Pase a la posicion de Training Manager y realize entrenamiento de Gerentes en Costa Rica para la apertura de Panama, aqui era enseñar los standares de franquicia y el manejo de herramientas corporativas
General Manager
Tony Roma's Franchising
02.2001 - 10.2004
- Desempeñe el cargo de General Manager y estabamos en la categoria de tienda de entrenamiento, trabajo en zona rosa en metrocentro y luego realizando la apertura de Multiplaza
FOH Manager
FOH Manager
10.2000 - 01.2001
- Entre en entrenamiento para Manager FOH y ascendi a General Manager en este tiempo
Education
Lic. - Admon. de Empresas
Universidad Centroamericana 'José Simeón Cañas'
01.1999
Skills
- Gestión de la introducción de nuevos productos
- Eficacia de ventas
- Desarrollo de personal
- Operational efficiency
- Labor management
- Sales growth
- Food pairing
- Cost control
- Hygiene standards
- Scheduling expertise
- Wine history
- Food and beverage operations
- Sanitation standards
- Food presentation
- Ordering supplies
- ABC standards
- Service delivery management
- Menu pricing
- Table management
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Money handling
- Decision-making
- Food preparation
- Relationship building
- Work Planning and Prioritization
- Supply ordering and management
- Coaching and mentoring
- Analytical thinking
- Conflict resolution
- Operations management
- Kitchen equipment operation and maintenance
- Strategic planning
- Training and onboarding
- Staff training
- Building maintenance
- Continuous improvement
- Inventory management
- Project management
- Anticipating problems
Certification
- Lenguaje no verbal para líderes
- Gestión de proyectos con un café
Languages
Español (Native or Bilingual)
Ingles (Full Professional)
Timeline
F&B Director
Royalton Luxury Resorts
09.2024 - 12.2024
Regional F&B Director
Hard Rock Hotel & Casino Punta Cana
08.2022 - 04.2024
F&B Manager
Club Hondureño Árabe
06.2022 - 08.2022
F&B Manager
Karisma Hotels & Resorts
06.2021 - 05.2022
F&B Director
Royalton Luxury resorts
03.2021 - 05.2021
Director of Operations F&B
Hard Rock Hotel & Casino Punta Cana
04.2019 - 11.2020
Director of Operations F&B, Hard Rock Hotel & Casino Punta Cana
RCD Hotels
04.2019 - 11.2020
Sub Director F&B
Sub Director F&B Hard Rock Hotel Punta Cana
01.2017 - 03.2019
Regional Manager Assistant for F&B at Mobay/Cornwall
Decameron All Inclusive Hotels & Resorts
10.2016 - 11.2016
F&B Manager
Hard Rock Hotel Panama Megapolis
09.2014 - 10.2016
Gerente de Outlet
Senior Manager
07.2013 - 10.2016
General Manager
Ruth's Chris Steak House
11.2011 - 07.2013
General Manager
Benihana
07.2009 - 10.2011
Country Manager Panama / Multi-unit manager
Corporacion Piramide
04.2005 - 10.2011
General Manager
Tony Roma's Franchising
04.2005 - 06.2009
Training Manager
Tony Roma's Franchising
10.2004 - 02.2005
General Manager
Tony Roma's Franchising
02.2001 - 10.2004
FOH Manager
FOH Manager
10.2000 - 01.2001
Lic. - Admon. de Empresas
Universidad Centroamericana 'José Simeón Cañas'
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