Sadiela Castro Toribio
Customer Service Representative
Santiago De Los Caballeros
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
1
1
Language
Work History
Customer Service Representative
Force Solution
Santiago De Los Caballeros, Provincia de Santiago
09.2024 - Current
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Customer Service Representative
Voice Team
Santiago De Los Caballeros, Provincia de Santiago
07.2024 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Dental Assistant
Clínica Dr. Ambioris
04.2024 - 06.2024
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Nurse Technician
Hospital Arturo Grullón
11.2023 - 04.2024
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
High School Diploma -
Politécnico Profesora Rafaela Pérez
Santiago De Los Caballeros, 25 05.2001 -
No Degree - English Language
New York Center
Santiago De Los Caballeros 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
References
- Alexander Polanco 809-464-5668
- Julissa Mezquita 849-868-2770
- Nora Polanco 809-228-5410
Timeline
Customer Service Representative
Force Solution
09.2024 - Current
Customer Service Representative
Voice Team
07.2024 - 09.2024
Dental Assistant
Clínica Dr. Ambioris
04.2024 - 06.2024
Nurse Technician
Hospital Arturo Grullón
11.2023 - 04.2024
High School Diploma -
Politécnico Profesora Rafaela Pérez
05.2001 -
No Degree - English Language
New York Center
05.2001 -
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