Ruby K Alies
Sosua
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Mobile Expert
T-Mobile
Minneapolis, MN
07.2024 - 01.2026
- Provided advice and recommendations regarding the selection, purchase, setup, and operation of specific models and brands of cellular phones, tablets, laptops.
- Developed and maintained relationships with customers, serving as a trusted advisor and resource for mobile device and service needs.
- Assisted customers with setting up their mobile devices for optimal use and performance.
- Enticed customers with sales and promotions to boost sales.
Teller
Blaze Credit Union
Saint Paul, MN
04.2023 - 05.2024
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Guided customers in selecting appropriate financial products for individual needs.
- Greeted customers with professionalism and a friendly and courteous demeanor.
- Maintained accurate records of all transactions for compliance purposes.
- Resolved customer complaints quickly and efficiently to maintain positive relationships with clients.
- Verified the accuracy of customer account information before processing transactions.
- Cross-sold bank products and services to customers.
Member Service Representative/Teller
Austin Telco Federal Credit Union
Cedar Park, Texas
02.2022 - 03.2023
- Processed member applications, updated accounts, and maintained records.
- Handled sensitive and confidential information with discretion to maintain department security.
- Built relationships with members through quality interactions that exceeded expectations.
- Identified opportunities for cross-selling additional bank products or services based on member needs.
- Utilized cash-handling techniques to process payments accurately and efficiently.
- Demonstrated expertise in customer service, resolving complex inquiries, and problem-solving.
Cashier
Costco Wholesale
Austin, TX
11.2009 - 12.2021
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided efficient and courteous service to customers.
- Performed other duties as assigned by management.
- Developed a strong knowledge base regarding product features, benefits, warranties, and returns policies.
Marketer
Costco Wholesale
Austin, TX
11.2009 - 12.2021
- Developed and strengthened working relationships with key suppliers, vendors, and industry peers.
- Developed and implemented successful marketing campaigns to increase brand awareness and customer engagement.
- Supported event marketing efforts by planning, executing and following up.
- Collaborated with cross-functional teams to ensure the successful execution of projects in a timely manner.
Education
High School Diploma -
William Allen High School
Allentown, US06-2006
Skills
- Excellent customer service skills
- Customer needs assessment
- Sales closing
- Upselling and cross selling
- Product and service knowledge
LANGUAGES
Spanish
Fluent
Timeline
Mobile Expert
T-Mobile
07.2024 - 01.2026
Teller
Blaze Credit Union
04.2023 - 05.2024
Member Service Representative/Teller
Austin Telco Federal Credit Union
02.2022 - 03.2023
Cashier
Costco Wholesale
11.2009 - 12.2021
Marketer
Costco Wholesale
11.2009 - 12.2021
High School Diploma -
William Allen High School