Rubén Darío Rodríguez Almanzar
Santo Domingo,Rep. Dom.
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Scotibank
Santo Domingo
03.2023 - 12.2023
- Costumer service
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated internet banking accounts.
Supervising Agent
Concentrix
Santo Domingo
01.2021 - 12.2023
- Customer services expirience
- Developed training programs for new agents, ensuring all processes were followed correctly.
- Coordinated with other departments to resolve customer issues in a timely manner.
- Identified opportunities for process improvements based on analysis of customer surveys, complaints, and feedback from employees.
- Resolved escalated customer complaints in a professional manner while adhering to company policies and procedures.
Education
GED -
Universidad Catolica Santo Domingo
07-2014
Skills
- Considering myself the kind of person punctually, workaholic, Also handle a different program like Word, Excel, Multitasking, Have different experience like Agent, Floor supported ect
- Inbound and Outbound Calling
- Complaint resolution
- Information Security
- Scheduling
- Technical Support
I D
402-2041047-2
University
Lic. Administración de Empresa Universidad Católica Santo Domingo Ingles de Inmersión (MESYST) INTEC.
Word Experience
- Concentrix, Customer services, Floor supported, 2 years
- KM2 Solution, costumer service, 6 moths
Phone
(809) 318-5002
Personal Information
Marital Status: Single
References
- Greivy Herrera, (849)-405-9245
- Fernando Rodriguez, (849)-354-1619
- Ela morel, (849)-816-4182
Languages
Spanighs
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Representative
Scotibank
03.2023 - 12.2023
Supervising Agent
Concentrix
01.2021 - 12.2023
GED -
Universidad Catolica Santo Domingo
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