Summary
Overview
Work History
Education
Skills
I do hair for some of my friends and family.
Timeline
Generic
Rubi Hiraldo

Rubi Hiraldo

Sales Representative
Harrisburg,01

Summary

Proven leader in retail and distribution environments, notably with Amazon, I excel in streamlining operations and enhancing team productivity. My adeptness in order processing and customer service has consistently elevated customer satisfaction and operational efficiency. With a talent for fostering teamwork and implementing innovative inventory management strategies, I've significantly contributed to achieving and surpassing sales goals.

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Knowledgeable Hickory Farms with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.

Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.


Overview

7
7
years of professional experience
1
1
Language

Work History

Retail Sales Associate

Hickory Farms
09.2024 - 01.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

White Glove

D&H Distributing
05.2023 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.

Order Picker Lead

Amazon
10.2022 - 03.2024
  • Maintained open communication channels with supervisors and managers, regularly reporting on department progress, challenges, or concerns.
  • Enhanced warehouse safety by enforcing proper equipment usage and maintenance protocols.
  • Streamlined the order picking process with improved organization of pick lists and location assignments.
  • Increased order picking efficiency by implementing new inventory management strategies.
  • Addressed customer inquiries regarding order status or product information, demonstrating exceptional communication skills and attention to detail.
  • Implemented cycle counting procedures to maintain accurate inventory levels, reducing discrepancies and improving customer satisfaction.
  • Facilitated cross-training initiatives among team members to enhance skill sets and increase versatility within the workforce.
  • Assisted management in evaluating warehouse layout for more efficient storage solutions, maximizing space utilization.
  • Reduced errors in order fulfillment by implementing quality control measures during the picking process.
  • Coordinated closely with shipping teams to guarantee that orders were accurately prepared for prompt delivery.
  • Led a team of order pickers, providing guidance and support for optimal productivity.
  • Reviewed daily workload forecasts and allocated resources accordingly to ensure that all deadlines were consistently met.
  • Developed training materials for new hires to ensure consistent performance from all team members.

Order Picker

UPS Distribution Center
02.2018 - 06.2020
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
  • Increased productivity by operating various material handling equipment such as pallet jacks, forklifts, and reach trucks when necessary.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Supported quality assurance initiatives by carefully inspecting products before packaging them for shipment.

Education

High School Diploma -

John Harris High School
Harrisburg, PA
05-2017

Skills

Customer service

I do hair for some of my friends and family.

I am also self employed. I provide hairstyling services for my friends and family, including hair cuts, styling, hair dying, and also basic treatments. I consult with my clients to understand preferences and recommended styles and i deliver personalized customer service, ensuring client satisfaction. I pay attention to detail, very creative, humorous to make sure my clients are comfortable with me.

Timeline

Retail Sales Associate

Hickory Farms
09.2024 - 01.2025

White Glove

D&H Distributing
05.2023 - 06.2024

Order Picker Lead

Amazon
10.2022 - 03.2024

Order Picker

UPS Distribution Center
02.2018 - 06.2020

High School Diploma -

John Harris High School
Rubi HiraldoSales Representative