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Rubens Permission
IT Technician
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Meticulous Dispatch Supervisor 5-years background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Dispatch Manager
Brothers United Industry
Atlanta
10.2020 - 06.2023
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Maintained contact with customers to request referrals.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Education
IT Technician -
Infotep
Dominican Republic 03.2016 - 04.2018
Skills
DOT compliance
Phone dispatch
Fleet maintenance
Labor cost control
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Affiliations
- Association for Computing Machinery
Additional Information
Businessman
Software
Certification
Permission Transport LLC
Interests
Learning Language, Sport, Travel
Timeline
Dispatch Manager
Brothers United Industry
10.2020 - 06.2023
Permission Transport LLC
03-2020
IT Technician -
Infotep
03.2016 - 04.2018