Roy Benschop Ramirez
Foreign Affiars
Santo Domingo Este
Summary
Experienced professional with a strong background in leadership, customer service, and finance. Skilled in effective team collaboration, proactive problem-solving, and delivering exceptional results. Recognized for exceeding expectations, leading strategic initiatives, and fostering client relationships. Academic foundation in International Relations and specialized training in Credit Management. Proven track record of improving financial outcomes, coupled with advanced English proficiency for global communication. Committed to customer-centric excellence and operational rigor, ready to make a meaningful impact.
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in [Area of expertise] and working in 24/7 uptime environment.
Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Payment Support Specialist
Forward Financing
11.2023 - Current
- In my role as a Payment Support Specialist, I oversee a diverse portfolio of more than 100 clients, ensuring seamless processing of their payments with meticulous attention to detail.
- In the event of payment defaults, I proactively devise customized and sustainable payment plans to facilitate their swift recovery.
- Moreover, I facilitate the imposition of UCC liens against delinquent clients who persistently neglect their financial obligations, safeguarding the interests of our organization.
- Additionally, I collaborate seamlessly with legal and external agencies to escalate accounts to litigation when necessary, effectively navigating complex scenarios with professionalism and expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Collections adjuster
Scotia GBS
02.2022 - 11.2023
- As a Collections Adjuster at Scotiabank GBS, I skillfully manage overdue customer accounts, creating personalized solutions for improved financial outcomes.
- Using proactive tracking and passive collection methods, I've achieved significant reduction in losses and notable enhancements in account performance.
- My role involves working closely with small and medium-sized businesses, developing customized payment plans and strategies across various portfolios, including accounts in different overdue stages.
- Increased successful debt recovery rates through diligent research and tailored communication strategies.
Back office support
Acquire BPO
06.2018 - 02.2022
- As a Client Support Specialist, I delivered exceptional B2B support to franchise personnel, utilizing my strong communication and problem-solving skills.
- Managing membership changes and ensuring seamless operations, I accordingly addressed inquiries through various channels, including emails, chats, and calls.
- Improved communication between front office personnel, back office support staff, credit officers, compliance managers, auditors, IT specialists during quarterly reviews.
Support Coach
ALORICA
06.2015 - 05.2018
- As a Support Coach during my tenure at ALORICA, my primary focus was on training and preparing new hires to set them up for success upon reaching full production.
- This role was assumed after 1 year of consistently exceeding expectations in the customer service advisor role.
- I orchestrated impactful meetings and training sessions, crafting individual performance plans that contributed to the team's success.
- Additionally, I provided coaching, feedback, and shared best practices to ensure continuous improvement.
- Championed a culture of continuous learning and improvement within the team, resulting in consistently high-performance metrics.
Education
International Studies
UNICARIBE
Santo Domingo, Dominican Republic 05.2014 - 01.2022
No Degree - Banking And Finance
EDUTEC
Santo Domingo, Dominican Republic 05.2023 - 08.2023
Skills
Leadership
Timeline
Payment Support Specialist
Forward Financing
11.2023 - Current
No Degree - Banking And Finance
EDUTEC
05.2023 - 08.2023
Collections adjuster
Scotia GBS
02.2022 - 11.2023
Back office support
Acquire BPO
06.2018 - 02.2022
Support Coach
ALORICA
06.2015 - 05.2018
International Studies
UNICARIBE
05.2014 - 01.2022
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