Managing Director
Manager, Supervisor
Santo Domingo, Republic Dominican
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Trained and guided team members to maintain high productivity and performance metrics.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Optimized cash flow management through careful analysis of accounts receivable, accounts payable, inventory levels, and working capital requirements.