Rosmery García Zayas
Registered Nurse / Medical Doctor
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Care Coordinator Health Home
CCN General Medicine
02.2023 - 01.2025
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Advocated for patients' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
Spanish Medical Interpreter
Teleperformance - Language Line
09.2022 - 12.2022
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
Supervisor of Operations
OutPLEX
05.2022 - 08.2022
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
Medical Intern
Servicio Nacional De Salud (SNS)
04.2021 - 08.2022
- Responded to medical emergencies to help stabilize and treat patients.
- Completed daily rounds to check on patients and identify any reasons for concern.
- Interviewed patients and added key details to medical histories.
- Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
- Increased preventive care awareness among patients by offering educational resources on lifestyle changes, nutrition, and exercise routines.
- Prescribed and administered medication, therapy and treatment to prevent and treat illness, injury and disease.
Customer Service Representative
OutPLEX
05.2021 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Quality Analyst
Data Vimenca
11.2012 - 02.2017
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Customer Service Representative
Data Vimenca
09.2011 - 10.2012
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Associate of Science - Nursing
EDP University of Puerto Rico
San Sebastian, Puerto Rico 05.2001 -
M.D. - Medicine
Universidad Autonoma De Santo Domingo
Santo Domingo, Dominican Republic 05.2001 -
Skills
Patient education
Care planning
Medical terminology understanding
Problem-solving
Empathy and compassion
Teamwork
Additional Information
Jose Contreras
917 542 1968
Pablo Garcia
929 323 9304
Timeline
Care Coordinator Health Home
CCN General Medicine
02.2023 - 01.2025
Spanish Medical Interpreter
Teleperformance - Language Line
09.2022 - 12.2022
Supervisor of Operations
OutPLEX
05.2022 - 08.2022
Customer Service Representative
OutPLEX
05.2021 - 05.2022
Medical Intern
Servicio Nacional De Salud (SNS)
04.2021 - 08.2022
Quality Analyst
Data Vimenca
11.2012 - 02.2017
Customer Service Representative
Data Vimenca
09.2011 - 10.2012
Associate of Science - Nursing
EDP University of Puerto Rico
05.2001 -
M.D. - Medicine
Universidad Autonoma De Santo Domingo
05.2001 -
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