Timeline
Work History
Overview
Languages
AdministrativeAssistant

Roseberline Casimir

Customer Service Associate, Marketing, Management
Bredenton,Florida

Timeline

Telephone Interviewer

Nichols Research
07.2022 - 06.2023

Customer Service Representative

Alorica
12.2021 - 07.2022

Caregiver

Brookdale
02.2020 - 05.2024

Picking

Amazon Delivery Station
02.2020 - 12.2020

Customer Service Representative

HGS
01.2019 - 11.2021

Manager

Macdonals
01.2015 - 06.2017

Work History

Caregiver

Brookdale
Sarasota, Florida
02.2020 - 05.2024
  • Directed the hiring, evaluation and scheduling of all facility personnel.
  • Assured complete and current employee personnel paperwork is on file.
  • Monitored staffing schedules, eliminated overtime.
    Reviewed and assured coverage for all shifts and departments.
  • Evaluated resident health and practical care needs before and after periodic intervals. Coordinated development of the Resident Service Plans as needed, assuring resident needs are addressed.
  • Assured periodic maintenance tasks are performed.

Telephone Interviewer

Nichols Research
07.2022 - 06.2023
  • Calling people to gather their opinions on some relevant/ specific topics.
  • Recruit survey participants via social media, online correspondence and physical reach out activities.
  • write proposals to get survey designs and questionnaires approved by the research department.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Representative

Alorica
12.2021 - 07.2022
  • Talk to customers over the phone, email, online chat or social media to resolve their questions or concern.
  • Maintain and update customer's information as necessary.
  • Calmly attempt to resolve and de-escalate any issues.
  • Escalate calls to supervisors when necessary and appropriate.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Responded proactively and positively to rapid change.

Customer Service Representative

HGS
01.2019 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer need and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers,paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.

Picking

Amazon Delivery Station
Palmeto, Florida
02.2020 - 12.2020
  • Reviewed activities regularly to identify opportunities for improvement.
  • Ordered, organized, and rotated supplies.
  • Met targets consistently by working hard and with strong attention to detail.
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas.
  • Taught new employees important procedures such as packing and picking.

Manager

Macdonals
Bredenton, Florida
01.2015 - 06.2017
  • Good customer service while taking orders and handling money.
  • Connecting well with the customers, giving them the best care of what they need Able to cope with different people and solving problems.
  • Adaptable to pressure, responsible, organized and hardworking.
  • Friendly, courteous and enthusiastic.
  • Clear communication skills.
  • Practiced cleanliness.
  • Able to collaborate and work well in a teamwork.

Overview

9
9
years of professional experience

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Creole
Bilingual or Proficient (C2)

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Roseberline CasimirCustomer Service Associate, Marketing, Management