Rose Rose
Tampa,FL
Summary
Accomplished Customer Service Representative with a proven track record at DIRECTV, enhancing customer loyalty through empathetic complaint resolution and effective conflict management. Excelled in maintaining professionalism under pressure, boosting sales by consistently meeting targets. Skilled in active listening and product knowledge, adept at fostering customer satisfaction and driving repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
DIRECTV
Remote
09.2022 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Service Representative
Amazon
Remote, FL
02.2019 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Alorica
Remote, FL
05.2017 - 02.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Customer Service Representative
Walmart
03.2015 - 03.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Target
04.2015 - 02.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Bayshore High School
Bradenton Fl 06.2010 - 05.2014
Skills
Customer Service
Product Knowledge
Call Management
Data Entry
Call center experience
Customer Relations
Data Collection
Customer Support
Customer Satisfaction
Call Center Customer Service
Written and oral communication
Product Sales
Sales Development
Customer Needs Assessment
Teamwork and Collaboration
Listening Skills
Timeline
Customer Service Representative
DIRECTV
09.2022 - 07.2024
Customer Service Representative
Amazon
02.2019 - 05.2022
Customer Service Representative
Alorica
05.2017 - 02.2019
Customer Service Representative
Target
04.2015 - 02.2017
Customer Service Representative
Walmart
03.2015 - 03.2017
High School Diploma -
Bayshore High School
06.2010 - 05.2014
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