Rosanna Perez
Santo Domingo
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Wage Garnishment Advisor
Paycor
04.2023 - Current
- Reviewed garnishment orders that came in for employees.
- Set up garnishment deductions to come from the employee´s paycheck.
- Advised HHRR of the orders received and the paperwork that needed to be completed.
- Ensure payments were delivered to each creditor/plaintiff/agency.
Online Moderator
Roblox
09.2023 - 12.2023
- Continuously improved personal knowledge of industry best practices in order to enhance overall moderation effectiveness.
- Increased user satisfaction by promptly addressing concerns and providing helpful solutions.
- Adapted to changing community needs by staying informed on current trends, topics, and relevant issues.
- Contributed to the development of enhanced moderation tools by providing valuable input based on hands-on experience.
Customer Support Specialist
Citizens Bank
01.2023 - 04.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Housekeeper
Beach House
05.2022 - 09.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Customer Service Representative
Athenahealth
02.2021 - 09.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Support Specialist
Dunkin' Donuts
01.2020 - 08.2020
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Macys Department Store
10.2018 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Cashier
Six Flags Great America
05.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Dr. Navarro´s Campos Clinic
01.2017 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
English Teacher
English Inmersion Program
01.2017 - 05.2017
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Education
No Degree -
UASD
Santo Domingo, Dominican Republic01.2025
High School Diploma -
UTESUR Experimental Practice College
Azua, Dominican Republic06.2016
Basic And Advanced English - Basic And Advanced English
Dominican American Cultural Institute
Santo Domingo, Dominican Republic04.2016
Skills
- Good Computer Skills ( Microsoft Office )
- Excellent Communication Skills
- Great at Teamwork
- Very good writing skills
- Attention to details
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Online Moderator
Roblox
09.2023 - 12.2023
Wage Garnishment Advisor
Paycor
04.2023 - Current
Customer Support Specialist
Citizens Bank
01.2023 - 04.2023
Housekeeper
Beach House
05.2022 - 09.2022
Customer Service Representative
Athenahealth
02.2021 - 09.2021
Customer Support Specialist
Dunkin' Donuts
01.2020 - 08.2020
Customer Service Representative
Macys Department Store
10.2018 - 12.2019
Cashier
Six Flags Great America
05.2018 - 09.2018
Cashier
Dr. Navarro´s Campos Clinic
01.2017 - 07.2017
English Teacher
English Inmersion Program
01.2017 - 05.2017
No Degree -
UASD
High School Diploma -
UTESUR Experimental Practice College
Basic And Advanced English - Basic And Advanced English
Dominican American Cultural Institute
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