Rosanna Martinez Reyes
Santo Domingo,32
Summary
I am an experienced Bilingual Customer Service Specialist with a rich background of over three years of dedicated customer service and scheduling. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly, strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
Work History
Medical Appointment Scheduler
SDMI - Steinberg Diagnostic Medical Imaging
Dominican Republic
08.2022 - 04.2023
- use of scheduling software programs in order to book appointments according to physician and images studies availability.
- Answered phone inquiries from patients and directed them to appropriate department.
- Followed up with patients for appointment availability.
Billing Specialist
ADT Security
Dominican Republic
12.2021 - 08.2022
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of all billing transactions.
Customer Service Representative
Amazon
Dominican Republic
02.2020 - 03.2021
- Problems solving by working with other departments to provide the best solutions that meet customer needs.
- Informing customers about their billing procedures, processing payments and providing payment option setup assistance.
- Answering customer inquiries and providing accurate information regarding products and services via live chat and phone.
Customer Support Specialist
MLB - Mayor League Baseball
Dominican Republic
06.2019 - 11.2020
- Assisting subscribers and users of the streaming platform of MLB with their technical issues, billing issues, and account management.
- Answering incoming calls and emails, providing customer support or assistance with product and service transactions.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Customer Service Representative
Footlocker
, Dominican Republic
02.2017 - 01.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and refunds.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered chats to facilitate customer service.
Education
Associate of Science - Medicine (Pre-Medicine)
Medical And Therapeutic Pharmacology
10-2023
M.D. - Doctor of Medicine
Universidad Autonoma De Santo Domingo
10-2022
Skills
- Data Entry
- Customer Service knowledge
- CRM Software
- Multi-Task Management
- Microsoft Office Expertise
- Problem-Solving Abilities
- Google Docs knowledge
- Organizational Skills
- Flexible and Adaptable
- BPO - Call Center Expertise
- Self Motivation
Timeline
Medical Appointment Scheduler
SDMI - Steinberg Diagnostic Medical Imaging
08.2022 - 04.2023
Billing Specialist
ADT Security
12.2021 - 08.2022
Customer Service Representative
Amazon
02.2020 - 03.2021
Customer Support Specialist
MLB - Mayor League Baseball
06.2019 - 11.2020
Customer Service Representative
Footlocker
02.2017 - 01.2019
Associate of Science - Medicine (Pre-Medicine)
Medical And Therapeutic Pharmacology
M.D. - Doctor of Medicine
Universidad Autonoma De Santo Domingo
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