I am an experienced Bilingual Customer Support Specialist with a rich background encompassing over three years of dedicated customer service, scheduling and administrative expertise.
Overview
3
3
years of professional experience
Work History
Medical Appointment Scheduler
SDMI - Steinberg Diagnostic Medical Imaging
Dominican Republic
2021.06 - 2022.07
Utilized scheduling software programs to efficiently book appointments according to physician availability.
Answered phone inquiries from patients and directed them to appropriate personnel.
Followed up with patients after their appointments to ensure satisfaction with services received.
Customer Service Representative
Amazon
Dominican Republic
2020.06 - 2021.06
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Rep and Technical Support
MLB - Mayor League Baseball
Dominican Republic - Alorica
2020.06 - 2020.09
Assisted subscribers and users of the streaming platform of MLB with technical issues, billing inquiries, content recommendations, and account management.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Assisted customers with various types of technical issues via email, live chat and telephone.
Customer Service Representative
Footlocker
Dominican Republic
2019.03 - 2020.03
As a customer service representative for Footlocker i honed abilities such as problem-solving skills, multi-tasking abilities, and strong communication skills.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
M.D. - Doctor of Medicine
Universidad Autonoma De Santo Domingo
Dominican Republic.
2022-10
Skills
Patient Scheduling
Data Entry
Complaint Resolution
Order Processing
Retail Sales Customer Service
CRM Software
Technical Support
Problem Resolution
Multi-Task Management
Microsoft Office Expertise
Problem-Solving Abilities
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Medical Appointment Scheduler
SDMI - Steinberg Diagnostic Medical Imaging
2021.06 - 2022.07
Customer Service Representative
Amazon
2020.06 - 2021.06
Customer Service Rep and Technical Support
MLB - Mayor League Baseball
2020.06 - 2020.09
Customer Service Representative
Footlocker
2019.03 - 2020.03
M.D. - Doctor of Medicine
Universidad Autonoma De Santo Domingo
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