Rosanna Martinez Reyes
Santo Domingo
Summary
I am an experienced Bilingual Customer Support Specialist with a rich background encompassing over three years of dedicated customer service, scheduling and administrative expertise.
Overview
3
3
years of professional experience
Work History
Medical Appointment Scheduler
SDMI - Steinberg Diagnostic Medical Imaging
Dominican Republic
06.2021 - 07.2022
- Utilized scheduling software programs to efficiently book appointments according to physician availability.
- Answered phone inquiries from patients and directed them to appropriate personnel.
- Followed up with patients after their appointments to ensure satisfaction with services received.
Customer Service Representative
Amazon
Dominican Republic
06.2020 - 06.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Rep and Technical Support
MLB - Mayor League Baseball
Dominican Republic - Alorica
06.2020 - 09.2020
- Assisted subscribers and users of the streaming platform of MLB with technical issues, billing inquiries, content recommendations, and account management.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Customer Service Representative
Footlocker
Dominican Republic
03.2019 - 03.2020
- As a customer service representative for Footlocker i honed abilities such as problem-solving skills, multi-tasking abilities, and strong communication skills.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
M.D. - Doctor of Medicine
Universidad Autonoma De Santo Domingo
Dominican Republic.10-2022
Skills
- Patient Scheduling
- Data Entry
- Complaint Resolution
- Order Processing
- Retail Sales Customer Service
- CRM Software
- Technical Support
- Problem Resolution
- Multi-Task Management
- Microsoft Office Expertise
- Problem-Solving Abilities
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Medical Appointment Scheduler
SDMI - Steinberg Diagnostic Medical Imaging
06.2021 - 07.2022
Customer Service Representative
Amazon
06.2020 - 06.2021
Customer Service Rep and Technical Support
MLB - Mayor League Baseball
06.2020 - 09.2020
Customer Service Representative
Footlocker
03.2019 - 03.2020
M.D. - Doctor of Medicine
Universidad Autonoma De Santo Domingo
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