Crossfit
Rosanna Estrella Pimentel
Lodi
Summary
Results-oriented Commercial Sales Manager with more than 10 years of experience in sales management field. Skilled at identifying, driving and supporting continuous improvement projects and providing exemplary customer service. Talented at developing and enhancing existing customer relationships. Comfortable working without direction or guidance from others.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
Commercial Sales Manager
Termo Envases, S.A
Distrito Nacional
10.2017 - 07.2023
- Exceeded goals for five consecutive years, increasing sales by 15-45% over objectives
- Achieved client retention of 95% over 5 years, while receiving excellent customer satisfaction score of 98.7%
- Achieved increased sales by 44 % for 1st Quarter of 2023, expecting increased of sales more than 30% for second quarter
- Developed strategic initiatives based upon company objectives aimed at accelerating growth
- Renegotiated sales deals with existing customer that earned extra $5M
- Developed strategies to negotiate three major clients turning into top 10th
- Planned, coordinated and implemented commercial sales functions and processes
- Communicated product quality and market comparisons by creating sales presentations
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Manager/ Commercial Sales Manager
State Farm Insurance Companies
New York
02.2011 - 06.2016
- Increased revenue by 25% by working closely with 4 key vendors, and 3 customer sales representatives
- Implemented customer service method by setting up appointments for customers assistance in coverages, claims, questions, and frequently doubts
- Held weekly meetings with Sales Representatives to identify techniques to overcome sales obstacles, identify their sale objectives
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of office
Insurance Sales Agent
State Farm Insurance Companies
New York
02.2008 - 02.2011
- Sold auto, home, life, and other various insurance products to individuals and affinity groups using consultative selling techniques
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Manager over 60 customer calls per day
- Increased sales in different types of policies such as life by 55%, auto 45%, and commercial by 30%.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Attended industry conferences to stay informed of latest products and trends
- Met with prospective clients to discuss insurance needs and provide solutions
- Developed strong referral network in community to raise awareness and increase sales opportunities
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
Education
MBA - Business Administration
Pontificia Universidad Católica Madre Y Maestra
Dominican Republic 08.2016 - 09.2018
Bachelor of Arts - Business Administration and Management
City College of New York
09.2008 - 05.2010
Associate of Arts - Business Administration
Borough Of Manhattan Community College
Manhattan 01.2007 - 08.2008
Skills
Leadershipundefined
Certification
Property and Casualty
Interests
Timeline
Commercial Sales Manager
Termo Envases, S.A
10.2017 - 07.2023
MBA - Business Administration
Pontificia Universidad Católica Madre Y Maestra
08.2016 - 09.2018
Certificate in Management Development
05-2013
Manager/ Commercial Sales Manager
State Farm Insurance Companies
02.2011 - 06.2016
Life and Health
11-2008
Bachelor of Arts - Business Administration and Management
City College of New York
09.2008 - 05.2010
Property and Casualty
08-2008
Insurance Sales Agent
State Farm Insurance Companies
02.2008 - 02.2011
Associate of Arts - Business Administration
Borough Of Manhattan Community College
01.2007 - 08.2008
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