Rosana Maria Guzman Nieves
Interpreter
Kannapolis,NC
Summary
Proven Spanish Interpreter and Customer Service Representative with extensive experience at companies like Claro, Altice and Foot Locker adept in both consecutive and simultaneous interpretation. Excelled in cross-cultural communication and maintained strict confidentiality practices. Demonstrated ability to resolve translation conflicts efficiently, ensuring accuracy in technical terms across legal and medical fields.
Overview
7
7
years of professional experience
Work History
Spanish Interpreter
Foot Locker
09.2023 - 01.2025
- Interpreted phone conversations between people who spoke different languages and from different countries fluently.
- Compiled technical and legal terminology and information used in translations.
- Drafted written translations of oral statements made by individuals or groups.
- Reviewed and translated documents, forms and technical materials in both English and Spanish.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
Bilingual Service Agent
Claro
05.2021 - 08.2023
- Interpreted phone conversations between people who spoke different languages fluently.
- Discussed translation requirements with clients to determine fees to charge for provided services.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service according to applicable internal service protocols.
Customer Service Representative
Altice
02.2018 - 07.2020
- Identified and resolved conflicts in the translation or interpretation of words or concepts, and provided setup assistance.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Led on- and off-site customer support teams across multiple time zones and different languages.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Skills
- Consecutive and Simultaneous interpretation
- Problem-solving skills
- Note-taking techniques
- Documentation skills
- Confidentiality practices
- Cross-cultural communication
- Customer Service
- Effective Speaking
Languages
Spanish
First Language
English
Proficient (C2)
C2
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionTimeline
Spanish Interpreter
Foot Locker
09.2023 - 01.2025
Bilingual Service Agent
Claro
05.2021 - 08.2023
Customer Service Representative
Altice
02.2018 - 07.2020
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