Roosevelt Junior Occius
Santiago De Los Caballeros,25
Summary
Dynamic interpreter with a proven track record at Teleperformance, excelling in cross-cultural communication and active listening. Adept at delivering real-time interpretations and enhancing client support, I leverage strong interpersonal skills to foster relationships and ensure accurate service delivery. Committed to achieving excellence in diverse environments.
Overview
13
13
years of professional experience
Work History
Interpreter
Teleperformance
05.2024 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
Customer Service Representative
Concentrix
11.2018 - 07.2022
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Collections Agent
KM2 Solutions
10.2017 - 01.2018
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Sales Agent
Skylark
02.2013 - 03.2017
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Education
Master of Science - Business Administration And Management
INUQUA
Port-au-Prince (Haiti)09-2011
High School Diploma -
Petit Seminaire College St Martial
Port-au-Prince06-2002
Skills
- Interpersonal communication
- Memory retention
- Intercultural sensitivity
- Client support
- Cross-cultural communication
- Terminology management
Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Creole
Bilingual or Proficient (C2)
Timeline
Interpreter
Teleperformance
05.2024 - Current
Customer Service Representative
Concentrix
11.2018 - 07.2022
Collections Agent
KM2 Solutions
10.2017 - 01.2018
Sales Agent
Skylark
02.2013 - 03.2017
Master of Science - Business Administration And Management
INUQUA
High School Diploma -
Petit Seminaire College St Martial