Summary
Overview
Work History
Education
Skills
Interests
Reading, Sports, traveling.
Timeline
Generic
Romer Nuñez / Passport No.RD7889335

Romer Nuñez / Passport No.RD7889335

Marketing, Customer Service /
Santo Domingo Oeste

Summary


Experienced hospitality professional prepared for role centered on enhancing guest experiences. Skilled in building strong team collaborations and consistently achieving results. Known for adapting to changing needs, delivering excellent customer service, and resolving issues efficiently. Strong abilities in communication, problem-solving, and maintaining high service standards.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Guest Experience Ambassador

The St Regis Cap Cana
02.2025 - 06.2025
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Proactively communicated with guests throughout their stay, ensuring expectations were met or exceeded at all times.
  • Developed strong relationships with local businesses, providing guests with recommendations tailored to their interests.
  • Supported event planning efforts by liaising between clients and various departments within the hotel, ensuring seamless execution of events onsite.
  • Contributed to hotel revenue growth by promoting available services and amenities to guests during interactions.

Club Concierge

Finest Punta Cana
05.2024 - 01.2025
  • Implemented feedback surveys after events or services provided; analyzed results for continuous improvement opportunities.
  • Delivered consistent five-star service by anticipating guests'' needs and accommodating special requests.
  • Collaborated with various departments to create tailored offerings for VIP clients, resulting in increased loyalty and repeat business.
  • Coordinated event logistics, ensuring seamless execution and memorable experiences for attendees.
  • Increased member retention by creating a welcoming atmosphere and providing personalized recommendations based on individual preferences.
  • Conducted regular inventory checks of amenities to ensure timely replenishment for optimal guest experience.
  • Built strong relationships with club members through exceptional service and personalized attention.

Customer Service Representative

Solid Source Global Solutions
08.2021 - 04.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Dispatch tow trucks and roadside service providers, using GPS systems to accurately locate and assist customers.
  • Assist customers with vehicle insurance claims and procedures for damaged vehicles.
  • Manage and process electronic vehicle insurance payments with accuracy and confidentiality.


Education

Bachelor of Science - Marketing

Universidad Tecnológica De Santiago ( UTESA)
Santo Domingo, Dominican Republic
05.2001 -

Skills

    Strong empathy

    Guest relations

    Complaint handling

    Tour guiding

    Exceptional communication

    Concierge services

    Computer skills

    Customer service

    Data entry proficiency

    Verbal and written communication

    Documentation and reporting

    Payment processing

Interests

Services, hospitality

Reading, Sports, traveling.

I enjoy reading, especially on topics related to personal development, customer experience, and leadership, which helps me continuously improve my communication and problem-solving skills.
I'm passionate about sports, as they teach discipline, teamwork, and perseverance—qualities I bring to any work environment.
Traveling is another of my key interests; it has allowed me to develop cultural awareness, adaptability, and a better understanding of diverse customer needs.

Timeline

Guest Experience Ambassador

The St Regis Cap Cana
02.2025 - 06.2025

Club Concierge

Finest Punta Cana
05.2024 - 01.2025

Customer Service Representative

Solid Source Global Solutions
08.2021 - 04.2024

Bachelor of Science - Marketing

Universidad Tecnológica De Santiago ( UTESA)
05.2001 -
Romer Nuñez / Passport No.RD7889335Marketing, Customer Service /