Roider Encarnacion
Santo Domingo,01
Summary
Dynamic professional with a proven track record at Concentrix in enhancing customer satisfaction and streamlining service operations. Excelled in complaint resolution and multi-task management, leveraging strong conflict resolution and information security skills. Achieved significant improvements in customer service efficiency and data accuracy, embodying dedication and a results-oriented approach.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Concentrix
Santo Domingo, Dominican Republic
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Support Specialist
Alorica
Santo, Domingo
03.2020 - 04.2023
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Recorded all customer interactions into the database system accurately and completely.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Collections Agent
KM2
Santo Domingo, Dominican Republic
04.2017 - 01.2020
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Worked closely with external vendors related to collection efforts.
Education
Some College (No Degree) - Customer Service Especialist
UASD
Santo DomingoSkills
- Scheduling
- Account updating
- Complaint resolution
- Information security
- Conflict resolution
- Document control
- Multi-task management
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
Concentrix
10.2023 - Current
Customer Support Specialist
Alorica
03.2020 - 04.2023
Collections Agent
KM2
04.2017 - 01.2020
Some College (No Degree) - Customer Service Especialist
UASD
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