Rogelio Figueroa
Manager Of Client Operations
Santo Domingo,Distrito Nacional
Summary
Results-oriented training passionate with over 6 years of experience in managing large-scale training programs, regional operations, and client services across Latin America. Demonstrated expertise in financial planning, budget optimization, and implementing ROI-driven training strategies to drive business growth and operational excellence. Adept at aligning training efforts with corporate goals, leading cross-functional teams, and delivering impactful learning experiences on a significant scale.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Manager of Client Operations
Teleperformance
Santo Domingo, Nacional
02.2024 - Current
- Lead the operational performance of high-impact client portfolios, ensuring contractual compliance and strategic goal alignment.
- Responsible for the financial planning and cost management of assigned accounts, optimizing operational budgets and reducing avoidable expenses.
- Drive margin improvement initiatives through resource allocation, forecasting, and performance tracking.
- Collaborate with finance, workforce, and quality departments to ensure efficient service delivery with a focus on cost-effectiveness and profitability.
- Champion the implementation of AI-driven tools in training environments, with the goal of reducing learning curves and increasing speed-to-performance.
- Analyze operational KPIs and financial reports to recommend and implement ROI-focused initiatives.
- Supervise team development and retention strategies to maintain high performance and client satisfaction.
Regional Senior Training Manager
Teleperformance
Santo Domingo
07.2021 - 02.2024
- Oversaw regional training operations across 4 countries, supporting 42 clients across 7 verticals.
- Led the financial planning and budgeting of training initiatives, optimizing costs while maintaining quality and engagement.
- Introduced standard training procedures region-wide, improving efficiency and lowering operational variability.
- Delivered executive-level reporting and business reviews focused on training ROI, cost-benefit analysis, and operational impact.
- Partnered with client and internal stakeholders to align learning programs with strategic outcomes and financial performance.
Account Manager
Teleperformance
Puebla
02.2021 - 07.2021
- Managed operational and financial performance for assigned accounts.
- Implemented strategies to improve cost-efficiency, reduce attrition, and enhance employee engagement.
- Built and maintained relationships with clients, presenting performance metrics and strategic action plans.
Training Manager
Teleperformance
Puebla
07.2019 - 02.2021
- Managed a team of 2 Coordinators and 14 Trainers, overseeing onboarding and continuous training delivery.
- Designed scalable and cost-efficient training solutions that reduced learning curve and increased productivity.
- Monitored training expenses and resource allocation to ensure budget adherence and financial efficiency.
Quality Coordinator
Teleperformance
01.2019 - 07.2019
- Collected and analyzed data and initiated improvements to increase security and performance.
- Assisted with quality control audits.
- Spearheaded programs to keep production processes in line with industry standards.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
Education
Industrial Engineering - Engineering
Instituto Tecnológico Superior De Acayucan
Veracruz, Mexico 01.2013 - 01.2017
Skills
Training & Learning Strategy
Financial & Budget Planning
Regional Operations Leadership
Cost Control & Resource Optimization
Strategic planning and execution
Operations management
Time management abilities
Personal Information
Hobbies: Playing Piano, Bowling, Reading, Watching Movies
Certification
PMP - Project Management Professional
Timeline
Manager of Client Operations
Teleperformance
02.2024 - Current
Regional Senior Training Manager
Teleperformance
07.2021 - 02.2024
Account Manager
Teleperformance
02.2021 - 07.2021
PMP - Project Management Professional
08-2019
Training Manager
Teleperformance
07.2019 - 02.2021
Quality Coordinator
Teleperformance
01.2019 - 07.2019
Industrial Engineering - Engineering
Instituto Tecnológico Superior De Acayucan
01.2013 - 01.2017
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