Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rod Stevens Herncy Branchedor

Santiago De Los Caballeros,Republica Dominicana

Summary

Proven Customer Service Representative at Roadside Assistance, adept in problem-solving and critical thinking, excelled in managing high-stress situations, enhancing customer loyalty. Demonstrated proficiency in active listening and conflict resolution, significantly improving customer satisfaction. Skilled in turning challenges into opportunities, ensuring repeat business through empathetic and efficient service.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Roadside Assistance (insurance Vehicle )
01.2019 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Applied Science - Psychology

University Technologica De Santiago
Santiago De Los Caballeros, Dominican Republic
02.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Roadside Assistance (insurance Vehicle )
01.2019 - 02.2022

Associate of Applied Science - Psychology

University Technologica De Santiago
Rod Stevens Herncy Branchedor