Robin Jackson
The Bronx,NY
Summary
Proactive Sales Associate with extensive experience in enhancing store visual appeal, managing financial transactions, and fostering customer relationships. Skilled in merchandise promotion, problem-solving, and collaborative team efforts to boost store performance. Committed to providing exceptional customer service and driving sales through personalized product recommendations.
Overview
21
21
years of professional experience
Work History
Sales Associate
Macys Department Store
10.2007 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Assistant Manager
Electric Razors Inc
10.2000 - 08.2007
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members approximately 4 in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Science - Business Management
Westchester Community College
Valhalla, NY 1059505.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Flexible Hours
- Strong Communication and Interpersonal Skills
Timeline
Sales Associate
Macys Department Store
10.2007 - 03.2022
Assistant Manager
Electric Razors Inc
10.2000 - 08.2007
Associate of Science - Business Management
Westchester Community College
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