Roberto Rincón
Santo Domingo
Summary
Proven achiever in hospitality, excelling at Jewels Hotel and Resort by streamlining operations and enhancing guest satisfaction. Demonstrated expertise in complaint handling and maintaining cleanliness, leading to repeat business and positive reviews. Skilled in guest relations and efficient work pace, consistently surpassing performance benchmarks with a focus on results.
Overview
4
4
years of professional experience
Work History
Housekeeper
Jewels Hotel and Resort
03.2022 - 11.2023
- Remained in costume for extended periods for maximum performance effect.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
Customer Service Representative
Alorica Inc
06.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School -
Escuela Leoncio Manzueta
Santo Domingo Dominican Republic 08.2022
Skills
- Patience and Empathy
- Efficient Work Pace
- Hospitality Industry Knowledge
- Maintaining cleanliness
- Memory retention
- Guest Relations
- Complaint Handling
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Housekeeper
Jewels Hotel and Resort
03.2022 - 11.2023
Customer Service Representative
Alorica Inc
06.2019 - 10.2021
High School -
Escuela Leoncio Manzueta
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