Summary
Overview
Work History
Education
Skills
Going outdoors and music
Work Preference
Timeline
Generic
Robert Junior Frisca Vargas
Open To Work

Robert Junior Frisca Vargas

Summary

Experienced agent with over 5 years of experience in Call Center industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service especialist

Concentrix
12.2019 - 09.2021
  • Informed patients about billing questions.
  • Resolved caller issues quickly and thoroughly.
  • Schedule appointments with doctors for our patients.

Customer Support Specialist

TLC Associates
09.2021 - 10.2022
  • Informed clients of policies and procedures.
  • Resolved caller issues quickly and thoroughly.
  • Schedule appointments with doctors for our clients.

Customer Service Representative

Newtech
07.2023 - 07.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Liceo República De Taiwán
Santo Domingo Norte

Skills

  • Critical Thinking
  • Customer Service
  • Order Fulfillment
  • Information Documentation
  • Microsoft Office
  • Microsoft Excel

Going outdoors and music

I like visiting rivers, beaches, mountains, I enjoy staying with nature and listen music and dance.

Timeline

Customer Service Representative

Newtech
07.2023 - 07.2025

Customer Support Specialist

TLC Associates
09.2021 - 10.2022

Customer Service especialist

Concentrix
12.2019 - 09.2021

High School Diploma -

Liceo República De Taiwán

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Robert Junior Frisca Vargas