ROBERT BAEZ
Customer Service, Dispatcher, Sales Agent
Santo Domingo,01
Summary
Adept at transportation management and excelling in high-stress situations, I significantly enhanced operational efficiency and customer satisfaction at PRONTOTRUCKING LLC. My expertise in trucking dispatching and strong communication skills led to improved team performance and increased business opportunities, showcasing my ability to meet and exceed challenging targets. Polished Dispatcher with fantastic customer service and collaboration skills. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Ambitious Dispatcher with experience finding the most effective routes for drivers. Highly communicative offering great writing and administrative skills. Pursuing a new Dispatcher role with PRONTO TRUCKING LLC.
Overview
13
13
years of professional experience
Work History
Truck Dispatcher
PRONTOTRUCKING LLC
2023.09 - Current
- Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Sales Agent
ERC
Santo Domingo, Nacional
2018.12 - 2019.10
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Customer Service Representative
FedEx
2014.01 - 2015.07
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Assistant Translator
I.E.R.C
Santo Domingo, Nacional
2011.08 - 2012.12
- Enhanced translation accuracy by proofreading and editing translated documents.
- Expanded language fluency through continuous professional development and training sessions.
- Provided interpretation support at meetings and events, facilitating clear communication between parties with different language backgrounds.
- Assisted lead translator in completing large-scale projects, ensuring timely delivery to clients.
Education
No Degree - Student
METHUEN HIGH SCHOOL
1 Ranger Rd, Methuen, MA 01844, USA 2011.07 - 2011.08
Skills
Stress Tolerance
Transportation management systems
Documentation Management
Strong Communication Skills
Effective Decision Making
Freight Rate Negotiation
Load Management Proficiency
Documentation and paperwork
Trucking dispatching
Customer Relations
Team Collaboration
Call center environments
Relationship Building
Conflict resolution techniques
Tracking tasks
Customer Service
Timeline
Truck Dispatcher
PRONTOTRUCKING LLC
2023.09 - Current
Sales Agent
ERC
2018.12 - 2019.10
Customer Service Representative
FedEx
2014.01 - 2015.07
Assistant Translator
I.E.R.C
2011.08 - 2012.12
No Degree - Student
METHUEN HIGH SCHOOL
2011.07 - 2011.08