Summary
Work History
Education
Skills
Timeline
Generic

Rikiell Familia

Santiago

Summary

Customer Service Agent with strong commitment to delivering exceptional service and ensuring customer satisfaction. Demonstrates patience and adaptability in fast-paced environments, effectively collaborating with team members to enhance service delivery. Focused on fostering positive interactions and utilizing strong communication skills to meet customer needs.

Work History

Customer Service Agent

ADVENSUS CONTACT CENTER
  • Provided exceptional customer service through outbound greeting calls to new customers.
  • Demonstrated patience and attentiveness to ensure positive customer interactions.
  • Collaborated effectively with team members to maintain a supportive work environment.
  • Delivered accurate information to customers, resulting in high satisfaction rates.
  • Adapted quickly to new processes and systems to enhance service delivery.

Education

High School Diploma -

Bushwick High School
Brooklyn,NY
07.2015

Skills

  • Team collaboration
  • Patience
  • Adaptability
  • Customer engagement
  • Problem resolution
  • Communication skills
  • Attention to detail
  • Time management
  • Process improvement
  • Positive attitude

Timeline

Customer Service Agent

ADVENSUS CONTACT CENTER

High School Diploma -

Bushwick High School
Rikiell Familia