Summary
Overview
Work History
Education
Skills
Timeline
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RICHY FELIZ

Support Specialist
Santo Domingo

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience
4029
4029
years of post-secondary education

Work History

Payroll & HR Specialist

UnifyCX
11.2024 - Current
  • Maintained strict confidentiality of all payroll information and records.
  • Managed payroll data entry and processing for comply with predetermined company guidelines.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Managed approximately 20 incoming calls and emails per day from customers
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
  • Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.

Customer Support Specialist

Broadway Support Services
09.2023 - 09.2024
  • Delivered exceptional email support for a leading debt settlement company
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Responded to 100+ emails daily, resolving 90% of issues on first contact
  • Responded promptly to customer inquiries and complaints in a professional manner.

E-commerce Support Specialist (Chat & Email)

Teleperformance
01.2022 - 08.2023
  • Provided customer support for Fanatics via live chat and email, delivering real time assistance and detailed responses to inquiries and issues
  • Researched customer complaints and provided solutions or resolutions.
  • Composed and sent out personalized emails to customers regarding their orders.
  • Responded to customer inquiries via email in a timely manner.
  • Assisted customers with navigating the website and placing orders online.

Banking Support Specialist

Concentrix
09.2019 - 12.2020
  • Provided information on accounts, financial products, and services
  • Resolved customer inquiries and issues efficiently, ensuring high customer satisfaction
  • Processed banking transactions, including fund transfers, loan payments, and deposits
  • Assisted in problem resolution, including dispute and complaint follow-up
  • Adhered to security and data privacy protocols to protect confidential customer information

Education

Program - English language training

MESCYT
Santa Cruz De Barahona
12.2015

High School Diploma -

Liceo Tecnico Dr. Henriquez Y Carvajal
Santa Cruz De Barahona
07.2013

Skills

    Effective communication

    Teamwork

    Work under Pressure

    Adaptability

    Salesforce

    Email management

    Payroll processing

Timeline

Payroll & HR Specialist

UnifyCX
11.2024 - Current

Customer Support Specialist

Broadway Support Services
09.2023 - 09.2024

E-commerce Support Specialist (Chat & Email)

Teleperformance
01.2022 - 08.2023

Banking Support Specialist

Concentrix
09.2019 - 12.2020

Program - English language training

MESCYT

High School Diploma -

Liceo Tecnico Dr. Henriquez Y Carvajal

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