Richard Calderon
Santo Domingo
Summary
Adept at transforming customer challenges into satisfaction, I excelled in technical and customer support at Alorica. My expertise in technical troubleshooting and exceptional customer service skills led to significant enhancements in user experience. Specializing in remote support and issue resolution, I consistently managed high call volumes, demonstrating both technical proficiency and diplomatic communication.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
Alorica
08.2023 - Current
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed high levels of call flow and responded to technical support needs.
Education
High School Diploma -
Pena Gomez High School
Sanchez Avenue08-2015
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Call Center Operations
- Customer service expert
- Issue Troubleshooting
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Technical Support Representative
Alorica
08.2023 - Current
High School Diploma -
Pena Gomez High School
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