Summary
Overview
Work History
Education
Skills
Timeline
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Ricardo Vasquez Bello

Bilingual Customer Experience & Operations Associate
Santo Domingo

Summary

Proven track record in enhancing operational efficiency and team collaboration. Expert in process improvements and adept in managing complex logistics projects, ensuring compliance and timely execution. Skilled in resolving customer issues, boosting satisfaction rates significantly. Demonstrates exceptional efficiency management and effective team assistance, aligning with employer's needs.


Overview

4
4
years of professional experience
2
2
Languages

Work History

Bilingual Operations Associate

Hire Horatio
10.2023 - Current
  • Optimized operational efficiency by introducing new processes and refining existing workflows.
  • Organized and prioritized tasks, consistently following up to ensure on-time completion.
  • Addressed customer issues swiftly and professionally, maintaining high satisfaction levels and reducing escalations.
  • Managed inbound and outbound calls, accurately recording messages for data entry.

Logistics Operations and Coordination Manager

Level Up Relocations and Logistics
03.2023 - 09.2023
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Developed comprehensive project plans outlining goals, timelines, resources needed, and key milestones for successful execution.
  • Maintained detailed records of all project-related activities, ensuring full compliance with company policies and procedures.
  • Collaborated with upper management to establish realistic expectations for project deliverables based on available resources and time constraints.

Customer Experience & Tech Support Associate

Teleperformance
07.2021 - 03.2023
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Implemented proactive measures to anticipate potential customer issues, reducing the need for reactive support interventions.
  • Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Demonstrated adaptability by quickly learning new software tools and technologies as needed for providing seamless support experiences.

Education

High School Diploma -

Lic. Francisca Frias Pujols
Piedra Blanca, Bonao
05.2001 -

Certificate of English Language Studies -

Real American Learning
Piedra Blanca Bonao
05.2001 -

Skills

Efficiency Management

Bilingual Communication

Operational Efficiency

Problem-Solving & Critical Thinking

Process improvements

Timeline

Bilingual Operations Associate

Hire Horatio
10.2023 - Current

Logistics Operations and Coordination Manager

Level Up Relocations and Logistics
03.2023 - 09.2023

Customer Experience & Tech Support Associate

Teleperformance
07.2021 - 03.2023

High School Diploma -

Lic. Francisca Frias Pujols
05.2001 -

Certificate of English Language Studies -

Real American Learning
05.2001 -

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Ricardo Vasquez BelloBilingual Customer Experience & Operations Associate