Ricardo Shall Sime
Santo Domingo
Summary
Versatile Operations Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 4 years of related experience. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 4 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
3
3
years of professional experience
Work History
Back Office Assistant
Acquire BPO
11.2020 - 04.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
Retention Customer Service Representative
ERC
01.2019 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Technical Support Representative
Alorica
11.2016 - 04.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Education
College Student - Modern Language English Mention
UASD
Distrito Nacional01.2024
Skills
- Meeting Support
- Retail Sales Customer Service
- Sales Expertise
- Customer Service and Assistance
- Inside and Outside Sales
- Product Promotion
- Customer Retention Abilities
Languages
Spanish
Native language
English
Proficient
C2
French
Elementary
A2
Timeline
Back Office Assistant
Acquire BPO
11.2020 - 04.2022
Retention Customer Service Representative
ERC
01.2019 - 06.2019
Technical Support Representative
Alorica
11.2016 - 04.2018
College Student - Modern Language English Mention
UASD
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