Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adriana Deschamps

Summary

Knowledgeable Insurance Agent Assistant with proven track record of supporting insurance agents and delivering exceptional client service. Assisted in processing required documents, managing client records, and handling inquiries, contributing to smooth workflow and client satisfaction. Demonstrated strong organizational skills and attention to detail in maintaining accurate documentation and ensuring compliance with industry standards.

Overview

4
4
years of professional experience

Work History

Insurance Agent Assistant

Hire Horatio RD
04.2023 - 04.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving insurance-related queries.
  • Streamlined policy application processes for faster turnaround times and higher approval rates.
  • Coordinated with underwriters to facilitate timely and accurate policy issuance for clients.
  • Assisted agents in generating new business leads for increased policy sales.
  • Completed sales documentation and collected signatures to finalize purchases.

Quality Assurance Analyst

Alorica
07.2021 - 09.2022
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.

Education

Doctor of Veterinary Medicine -

Universidad Pedro Henriquez Ureña (UNPHU)
Santo Domingo, Dominican Republic
08-2027

High School Diploma -

Colegio Agustiniano (Agustinian School)
Concepción De La Vega, Dominican Republic
10-2020

Skills

  • Professional ethics
  • Document management
  • Sales support
  • Fast learner
  • Customer service
  • Teamwork and collaboration
  • Multitasking and time management
  • Attention to detail
  • Problem-solving abilities

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Insurance Agent Assistant

Hire Horatio RD
04.2023 - 04.2025

Quality Assurance Analyst

Alorica
07.2021 - 09.2022

Doctor of Veterinary Medicine -

Universidad Pedro Henriquez Ureña (UNPHU)

High School Diploma -

Colegio Agustiniano (Agustinian School)

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Adriana Deschamps