Renso eloy Gerardo mendez

• Techinical support
• Appointment settlers
• Sellings
• Exhibited high energy and professionalism when dealing with clients and staff.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded proactively and positively to rapid change.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

• Helped professionals oversee many representatives handling calls per hour.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Developed strategies to increase customer satisfaction levels.
• Ensured compliance with industry regulations regarding customer relations.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

I worked there as technical support agent and also sellings

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Identified and resolved discrepancies and errors in customer accounts.
• Investigated and resolved accounting, service and delivery concerns.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Maintained up-to-date knowledge of product and service changes.