Hi, I’m
Rene Jean-Pierre
Customer Service, Data Entry, Translator
Santiago De Los Caballeros,25
Summary
As a multilingual translator and customer service professional with over three years of experience, I excel in bridging communication gaps and providing exceptional support in diverse environments. My fluency in Spanish, English, French, and Creole allows me to connect with a broad audience, while my background in computer science and computerized secretarial work equips me with strong technical and organizational skills. I am currently expanding my expertise into front-end development, continuously learning and adapting to new technologies. Passionate about delivering high-quality work and fostering positive customer experiences, I am eager to contribute to dynamic and forward-thinking teams.
Overview
3
years of professional experience
Work History
Telecom Network Solutions
Customer Service Lead
05.2023 - Current
Job overview
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Reviewed associate performance to identify training needs.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
ICM
Translator and Interpreter
06.2021 - Current
Job overview
- Received positive feedback from clients for exceptional attention to detail in interpreted conversations.
- Interpreted conversations from English to Spanish.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
Education
ITEVOSantiago De Los Caballeros, Dominican Republic
Diploma from Secretarial Studies And Office Administration
05.2001
College Evangellique MaranathaPort-au-Prince
High School Diploma
05.2001
College Evangellique MaranathaPort-au-Prince
Diploma from Computer Science
05.2001
University Overview
- Degree Awarded with [Honors]
Skills
Customer support
Timeline
Customer Service Lead
Telecom Network Solutions
05.2023 - Current
Translator and Interpreter
ICM
06.2021 - Current
ITEVO
Diploma from Secretarial Studies And Office Administration
05.2001
College Evangellique Maranatha
High School Diploma
05.2001
College Evangellique Maranatha
Diploma from Computer Science
05.2001
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