Reinaldo Rignack Tellez
Customer Service Rep.
Tampa
Summary
Accomplished Health Care Assistant at Florida Blue, adept in preventing financial losses and ensuring patient confidentiality, showcasing exceptional problem-solving and effective communication skills. Proven track record in enhancing team productivity and meeting sales targets at Comcast, Xfinity. Demonstrates a unique blend of empathy and multitasking abilities, contributing to significant operational improvements and revenue growth.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Health Care Assistant
Florida Blue
03.2023 - 04.2024
- Prevented financial losses due to fraudulent activities through vigilant monitoring, investigation, and reporting of suspicious claim patterns.
- Provided training to new employees on company guidelines, system navigation, and effective strategies for successful claims adjudication.
- Managed a high volume of claims daily, consistently meeting deadlines and maintaining a low error rate.
- Safeguarded patient confidentiality during the adjudication process by adhering to HIPAA guidelines and ensuring secure storage of personal information.
- Supported growth in business revenue by maintaining an exceptional standard of accuracy in the adjudication process.
Sales Supervisor
Comcast, Xfinity
01.2022 - 02.2023
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Trained team members in successful strategies to meet operational and sales targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Operations Supervisor
Teleperformance
02.2020 - 01.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Tracked company equipment, tools and technology to manage inventory.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Skills
- Effective Communication
- Multitasking Abilities
- Feeding Assistance
- First Aid Certification
- Problem-Solving
- Time Management
- Empathy and Compassionate Care
Timeline
Health Care Assistant
Florida Blue
03.2023 - 04.2024
Sales Supervisor
Comcast, Xfinity
01.2022 - 02.2023
Operations Supervisor
Teleperformance
02.2020 - 01.2022
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