RAÍZA AMALIA GONZÁLEZ DE LA CRUZ
Providence
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Amerident
09.2021 - 03.2025
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Telemarketer
Quality Control Center Marketing
04.2018 - 02.2021
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Completed daily and weekly sales reporting using assigned tools.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
IT Intern
Banco ADEMI
05.2016 - 08.2016
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.
Education
No Degree - Industrial Psychology
Universidad Abierta Para Adultos AUPA
Santiago De Los Caballeros, Dominican Republic03-2025
No Degree - English-as-a-Second-Language Education
National English Institute
Bonao, Dominican Republic05-2017
High School Diploma -
Politecnico Francisco Antonio Bastista Garcia
Bonao, Dominican Republic05-2016
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- X-ray processing
- Team collaboration
- Patient relations
- Oral hygiene education
- Customer service
- Inbound and outbound calls
- Sales proficiency
- Data entry
Personal Information
- Gender: Mujer
- Nationality: Dominicana
Hobbies and Interests
- Lectura
- Ciclismo
- Lenguas de señas
Birthplace
Bonao
Languages
English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
Dental Assistant
Amerident
09.2021 - 03.2025
Telemarketer
Quality Control Center Marketing
04.2018 - 02.2021
IT Intern
Banco ADEMI
05.2016 - 08.2016
No Degree - Industrial Psychology
Universidad Abierta Para Adultos AUPA
No Degree - English-as-a-Second-Language Education
National English Institute
High School Diploma -
Politecnico Francisco Antonio Bastista Garcia
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