Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAYNOLD TEJADA

Business-Marketing
Sault Ste. Marie

Summary

Dedicated customer service professional with strong knowledge of service delivery and proven multitasking abilities. Committed to building and maintaining professional relationships to drive business results and increase profitability. Solid background in customer interactions and service solutions, excelling in conflict resolution, communication, and problem-solving for high levels of customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach, dedicated to meeting both customer and organizational goals.


Flexible Cook willing to work weekends, holidays and evenings. Comfortable working in fast-paced environments in team setting. Background in maintaining kitchen sanitation, preparing basic components of dishes and working within team of cooks.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Benefits Coordinator

Hire Horatio
09.2023 - 07.2024
  • Verifying patient's insurance information
  • Obtaining benefits information by contacting insurance and pharmacy
  • Following on the Rx written by the provider to ensure everything is in order and assuring that the patient gets the medication on time

Medical Biller

Billing express
10.2021 - 04.2023
  • Billing physical therapy and chiropractic procedures
  • Processing payments and insurance denial
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.

Kitchen Worker

Dogfish head
06.2021 - 09.2021
  • Line cook: preparing different dishes over the flat, grill, fryer and sauté station for over a thousand customers daily
  • Prep cook: Making sure to prepare and have the workstation ready for the restaurant business hours
  • Busser: Bringing the dishes to the dishwasher, cleaning the table and restocking plates and utensils
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Sanitized dining ware and kitchen equipment according to health code standards.

Customer service representative

Western union
01.2019 - 01.2021
  • Guiding the customer send a money transfer over the phone or online
  • Follow up on transactions status and problem solving
  • Basic web tech knowledge to troubleshoot and help the customer

Education

College Diploma - Business-Marketing

Sault College
Sault Ste. Marie
05.2001 -

Skills

Written and oral communication

Verbal and written communication

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Complaint resolution

Time management

Data entry

Call center experience

Critical thinking

Team collaboration

Food preparation

Hygiene maintenance

Safe food handling

Timeline

Benefits Coordinator

Hire Horatio
09.2023 - 07.2024

Medical Biller

Billing express
10.2021 - 04.2023

Kitchen Worker

Dogfish head
06.2021 - 09.2021

Customer service representative

Western union
01.2019 - 01.2021

College Diploma - Business-Marketing

Sault College
05.2001 -
RAYNOLD TEJADABusiness-Marketing