Raymond Leon Estepan
Santo Domingo,01
Summary
Flexible hard worker ready to learn and contribute to team success.
Motivated and results-driven sales professional with a passion for delivering exceptional customer experiences. Experienced in engaging with diverse audiences, understanding customer needs, and driving revenue through persuasive communication and a solutions-oriented approach. Skilled in building long-lasting relationships, meeting sales targets, and contributing to a positive team environment. Enthusiastic about working in dynamic environments, such as parks, where customer interaction and creating memorable experiences are at the forefront.
Key Skills
• Strong communication and interpersonal skills
• Expertise in upselling and cross-selling
• Goal-oriented with a proven track record of achieving sales targets
• Ability to work under pressure in fast-paced environments
• Team player with a proactive attitude
• Knowledge of park attractions and services (or willingness to learn)
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Trueshore
Santo Domingo , SD
07.2023 - 11.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Inputted patient demographic data into electronic health record system.
- Assisted with scheduling follow-up appointments according to provider availability.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Maintained accurate records of services provided during each visit or procedure.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained proper authorization and identification to release confidential medical records.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Customer Sales Representative
Alorica inc
Santo Domingo Oeste , SD
12.2022 - 06.2023
- Assessed customer needs to recommend appropriate products or services.
- Negotiated contracts with customers ensuring profitable deals for the company.
- Answered customer inquiries regarding product features, availability, and pricing.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Gave customers quotes based on potential sales.
- Negotiated prices and sales contracts.
Customer Service Representative
Tele performance
Santo Domingo Oeste , Distrito Nacional
01.2022 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products, prices and services.
Education
High School Diploma -
Colegio Católico De Herrera
Libertador De Herrera 06-2020
Bachelor of Accounting - Accounting And Finance
Infotep
Santo Domingo 04-2019
Skills
- Check-in coordination
- Insurance verifying
- Interpreting physician orders
- Document filing
- Appointment confirmation
- Scheduling appointments
- HIPAA compliance
Timeline
Patient Service Representative
Trueshore
07.2023 - 11.2024
Customer Sales Representative
Alorica inc
12.2022 - 06.2023
Customer Service Representative
Tele performance
01.2022 - 11.2022
High School Diploma -
Colegio Católico De Herrera
Bachelor of Accounting - Accounting And Finance
Infotep