RAVEN MOSLEY
Orlando,FL
Summary
CUSTOMER SERVICE ∙ CASH HANDLING ∙ TIME MANAGEMENT∙ LEADERSHIP SKILLS ∙ COMMUNICATION ∙ COMPUTER SKILLS ∙ ORGANZIATION
Overview
8
8
years of professional experience
Work History
Manager
Kidiverse
Orlando, Florida
04.2023 - Current
- Planned and coordinated daily activities for children aged 5-12 to ensure a safe, stimulating and enjoyable environment.
- Provided guidance and support to staff members in order to maintain high standards of customer service and safety.
- Monitored the progress of each child's development through regular assessments.
- Ensured that all necessary health and safety protocols were being followed at all times.
- Organized special events such as field trips, movie nights, art projects. for kids to enjoy.
- Managed inventory levels by ordering supplies required for upcoming programs and events.
Banker
Bank of America
Orlando, Florida
01.2022 - 03.2023
- Maintain front of house operations independently
- Adhere to cash handling procedures while processing customers’ orders, refunds and exchanges
- Portray excellent communication skills to allow me to successfully connect with customers, employees, and management
- Assist with new employees onboarding and training
- Advised customers on bank products, services and financial planning options.
- Modified, opened and closed customer accounts.
- Achieved or exceeded personal sales goals on consistent basis.
Bank Teller
WELLS FARGO
05.2020 - 12.2021
- Assist customers by providing exceptional, , accurately and efficiently processing their transactions
- Engages in conversation with customers by actively listening and answering questions
- Follow all policy and procedures to minimize risk
- Maintain a cash drawer, including cash handling and balancing
Customer Service Associate
Publix
Orlando, Florida
04.2020 - 12.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Explained benefits, features and recommendations to maximize client retention.
- Operated multi-line phone system and online messaging system to communicate with customers.
Stock Associate
Walmart
06.2019 - 04.2020
- Assist customers with questions, needs or concerns
- And resolve any product issues
- Ensure merchandising standards with product placement, rotation, storage, and handling
Team Leader
MCDONDALDS
05.2018 - 06.2019
- Ensure al customer orders are accurate
- Ensure workplace is always clean and organized
- Demonstrate the ability to work well with others
- Ensure customer satisfaction with my service
Education
General Diploma -
01.2020
Skills
- Promoting products
- Teller background
- Customer Service
- Company Culture and Values
- Problem-Solving
- Team Collaboration
- Organization and Time Management
Timeline
Manager
Kidiverse
04.2023 - Current
Banker
Bank of America
01.2022 - 03.2023
Bank Teller
WELLS FARGO
05.2020 - 12.2021
Customer Service Associate
Publix
04.2020 - 12.2021
Stock Associate
Walmart
06.2019 - 04.2020
Team Leader
MCDONDALDS
05.2018 - 06.2019