Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivan Steven Hernandez Peguero

Ivan Steven Hernandez Peguero

Santo Domingo

Summary

Dynamic Bilingual Customer Service Representative with Teleperformance Do, adept at enhancing customer satisfaction through effective problem-solving and issue research. Leveraging strong communication skills in both English and Spanish, I excelled in managing high-volume inquiries, swiftly resolving complex issues, and ensuring a seamless customer experience. Proficient in Microsoft Office and LiveChat messaging.

Overview

1
1
year of professional experience

Work History

Bilingual Customer Service Representative

Teleperformance Do
11.2023 - Current
  • Assisted customers with both English and Spanish languages. inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Education

High School Diploma -

Politecnico Parroquial Betania
Santo Domingo Norte
06-2023

Skills

  • Bilingualism

  • Customer service

  • Problem-solving

  • Customer support

  • Issue research

  • Script adherence

  • Microsoft office

  • LiveChat messaging

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Bilingual Customer Service Representative

Teleperformance Do
11.2023 - Current

High School Diploma -

Politecnico Parroquial Betania

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Ivan Steven Hernandez Peguero