RAUDI ANTONIO MOTA
Santo Domingo North,Dominican Republic
Summary
Multilingual and results-driven Customer Support and Human Resources professional with 5+ years of experience in fast-paced call center environments. Proven ability to provide exceptional bilingual (English-Spanish) service and technical support for U.S.-based clients. Experienced in talent acquisition, candidate screening, and onboarding processes. Adept at conflict resolution, upselling, training support, and achieving performance targets. Fluent in English, Spanish, and conversational French. Currently pursuing a Master's in Human Resources Management.
Overview
6
6
years of professional experience
Work History
Customer Service & Technical Support / Talent Acquisition Assistant
Alorica
Dominican Republic
11.2023 - 03.2025
- Delivered Tier-1 technical support for U.S. telecommunications clients via phone, email, and chat.
- Resolved customer inquiries related to phone service setup, device configuration, and billing.
- Promoted to Talent Acquisition Assistant based on outstanding KPIs and performance.
- Assisted in screening resumes, coordinating interviews, and maintaining recruitment records.
- Contributed to a 20% improvement in candidate onboarding time.
ESL Teacher
English Immersion Program
Dominican Republic
01.2022 - 06.2024
- Designed and led English lessons focused on grammar, vocabulary, and practical communication.
- Encouraged student engagement through dynamic and participatory classroom techniques.
- Assessed and adapted lesson plans based on individual and group learning outcomes.
- Increased student proficiency levels by over 30% on average within the program cycle.
Bilingual Customer Support / Technical Support
Teleperformance
Dominican Republic
01.2019 - 07.2021
- Provided bilingual support for a U.S. network service provider across various service lines.
- Troubleshot service issues, processed payments, and supported device activations.
- Recognized as 'Floor Support' for mentoring new hires and managing escalated cases.
Education
Bachelor’s Degree - Modern Languages with Emphasis in Tourism
UAPA – Universidad Abierta Para Adultos
03-2024
Master’s Degree - Human Resources Management
Instituto De Educación Superior CEF
Skills
- Bilingual Technical Support
- Customer Retention & Satisfaction
- Talent Acquisition & Recruitment
- Call Center Operations
- Microsoft Office (Word, Excel, PowerPoint)
- Multitasking & Problem Solving
- High Emotional Intelligence
- Training & Mentoring
Languages
- Spanish, Native
- English, Advanced (C1/C2)
- French, Intermediate / Advanced
Timeline
Customer Service & Technical Support / Talent Acquisition Assistant
Alorica
11.2023 - 03.2025
ESL Teacher
English Immersion Program
01.2022 - 06.2024
Bilingual Customer Support / Technical Support
Teleperformance
01.2019 - 07.2021
Bachelor’s Degree - Modern Languages with Emphasis in Tourism
UAPA – Universidad Abierta Para Adultos
Master’s Degree - Human Resources Management
Instituto De Educación Superior CEF
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